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Tourism Holdings Australia Pty Ltd

Part of Tourism Holdings Ltd - New Zealand’s premier tourism company – Tourism Holdings Australia includes Britz Campervans, Maui Motorhomes, 4WD and car rentals as well as Backpacker Rentals.

Tourism Holdings have been a client of Rob Maloney’s since 2000. What started as a printing relationship quickly blossomed into print management online, warehousing and pick ‘n’ pack services.

Where on earth is the...?

Servicing ten branches and over 1,600 campervans on the road throughout Australia, THL’s central factory and warehouse was located in Melbourne. When anything was needed by one of these branches – namely spare parts to repair their motorhome, 4WD and car fleet – they had to contact the factory. “This was not an efficient or economical system” explains Johanna Penny, Brand Manager for Britz. “Things seemed to be continually lost, coming in to the factory or sent out to the branches too late; we had large freight bills and it was all an unwelcome distraction for staff”.

“Rob was already managing our extensive printing needs, which he’d set up and warehoused with an on-line print management system, and he suggested we run our spare parts in a similar way”.

An audit was completed which detailed stock on hand, outlined what was needed, how it would be warehoused, and then an on-line system was built around it so that the branches could easily select the stock they wanted. It was picked, packed and despatched on the same day.

The feedback from the branches was excellent. “This made their lives much easier” explains Johanna. “Parts arrived when they needed them and the staff could focus on getting the vehicles out on the road and looking after customers. They found the on-line ordering system extremely quick and easy, and there was always someone available to talk to for more urgent or extraordinary requests. We have developed the system over the last eight years and it is still going strong.”

The standout for Johanna is the service that Core Print provides. “In this area, they have been exceptional – always going the extra mile. They will look at a job and its specifications and, for example with printing, suggest other formats or stock that might work better – they always provide us with options.”

Tourism Holdings now uses Core Print throughout their business – Marketing, Operations and Procurement departments all deal with Core Print for printing, storing and distribution.

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